Return Exchange & Refund

We love making you happy! 💖 If your order arrives defective or damaged, we’ve got you covered! 🛍️

Due to hygiene reasons, we offer limited returns and exchanges only under specific conditions.

1. Returns

We only accept returns for defective, damaged, or incorrect items. Returns for non-defective items are not accepted due to hygiene reasons.

A full unboxing video is required as proof for any defective, damaged, or missing item claim. Claims without an unboxing video may not be accepted.

If you receive a defective or damaged product, you must contact us within 7 days of delivery.

To be eligible for a return:

  • The item must be unused

  • The item must be in original packaging

  • The item must be in the same condition as received

  • A full unboxing video must be provided

  • Proof of defect (photo or video)

Items showing signs of use will not be accepted.

Do not return any item without contacting us first. Unauthorized returns may not be accepted.

2. Exchanges

We offer exchanges only in the following cases:

  • Defective item received

  • Damaged item received

  • Wrong item received

You must contact us within 7 days of delivery with proof (video or photos).

We will first try to provide a replacement. If a replacement is not available, a refund will be issued instead.

3. Refunds

Refunds are only issued if:

  • The item is defective or damaged

  • A replacement is not available

Refunds will be sent to the original payment method.

Please allow 5–7 business days for the refund to appear after approval.

4. Return Shipping

Return shipping costs are covered by us only if the item is defective, damaged, or incorrect.

We are not responsible for returns sent without approval.

5. Non-Returnable Items

Due to hygiene reasons, we do not accept returns or exchanges for:

  • Used items

  • Non-defective items

  • Change of mind

  • Incorrect size selection

  • Minor color differences due to lighting or screen display

6. Missing Items

If any item is missing from your order, you must report it within 48 hours of delivery with an unboxing video.

7. Incorrect Address

We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Contact Us

If you have any issues with your order, please contact us with:

  • Your order number

  • Photos or video proof

  • Full unboxing video